ISO 9001 - Introduction


This one-day training course enables the participants to be familiar with the basic concepts of the implementation and management of a Quality Management System as specified in ISO 9001. Participants will learn the basic concepts of quality management and best practices.

Who should attend?

  • Members of a Quality team
  • Professionals wanting to gain preliminary knowledge of the main processes of a Quality Management System (QMS)
  • Staff involved in the implementation of the ISO 9001 standard
  • Staff involved in operations related to Quality Management
  • Auditors

Learning objectives

  • Introduction to the ISO 9001 standard and its requirements
  • Introduction to management systems and the process approach
  • General requirements: presentation of the clauses 4 to 8 of ISO 9001
  • Implementation phases of the ISO 9001 standard
  • Conducting an ISO 9001 audit

Course agenda

  • Course objectives and structure
  • Standard and regulatory framework
  • Fundamental principles of quality
  • Quality Management System (QMS)
  • Preparing for the certification audit
  • Closing the training



Examination and Certification


General information

  • A student manual containing over 100 pages of information and practical examples will be distributed to participants
  • A participation certificate of 7 CPD (Continuing Professional Development) credits participation will be issued to participants