Course Overview

The goal of this Knowledge Management program is to prepare the participants to become familiar with the current theories, practices, tools and techniques in knowledge management (KM). In addition, students will learn to determine the infrastructure requirements to manage the intellectual capital in organizations.

Program Objectives

By the end of the program, participants will be able to:

Define learning organizations and list their various characteristics.

Identify the knowledge life-cycle and develop processes for knowledge management at each phase.

Define the role of employees in learning organizations and strategies for building a knowledge sharing culture.

List the barriers and corresponding strategies associated with creating an effective learning organization.

Evaluate the use of technology in learning organizations and assess the feasibility of implementing existing technological tools.

Who Should attend?

Managers and senior managers

Human Resources professionals who wish to transform their business units to learning organizations.

Middle managers and professionals whose responsibilities are to develop their organizational knowledge management strategies and promote knowledge management practices.

Course Outline

Introduction to Knowledge Management (KM) 

    KM Terminology

    The Life-Cycle of Knowledge

    Importance of Knowledge Management

 Creating the Ultimate Learning Organization 

    Definition of a Learning Organization

    Function of a Learning Organization

    Characteristics of Learning Organizations

    The Five Learning Disciplines

    Barriers to Creating the Learning Organization

    Case study

 Strategies to Creating your Learning Organization 

    Strategies for Knowledge Transfer

    Evaluate your Knowledge Management Strategy

    Creating a Knowledge Sharing Environment

    Organizational Learning Processes

    Knowledge Workers and Learning Organizations

    Skills Required in Knowledge Workers

    The Role of Employees in Knowledge Management

    Case study

 Creating a Knowledge Sharing Environment 

    Organizational Learning Processes

    Knowledge Workers and Learning Organizations

    Skills Required in Knowledge Workers

    Case study

 Implementing Knowledge Transfer Technologies 

    Technology as an Integral Element in Knowledge Management

    Categories of Available Tools

    Case study