Course Overview

This training on ISO 9001 –  Quality Management System is designed to align company’s policies and operation to international standards to improve quality management. This training is  given to corporate and individual who are aiming for an international certificate. Which will be provided upon completing the training and passing the  examination certification from PECB Canada. Corporate trainings is deliver in accordance to companies respective industry requirement. Following the quality and international standard. 

Quality management is the act of managing all activities and functions needed to maintain a consistent level of excellence in an organization, product or service. Quality is an essential factor that differentiates an organization from its competitors. Undertaking quality initiatives will lead to superior products or services which meet and exceed customer expectations, increase revenues and productivity for the organization.

Quality has become a global priority as many organizations have benefited from its practices. Commitment to quality is related to the intent to remain competitive and stay in business due to increased global competition. Quality management is crucial for the success of every organization, which is why many organizations engage in the process of continual improvement to secure their future. Paying attention to quality management has proven to lead to successful and competitive organizations, which are capable of offering superior products and services.

The Cost of Quality

The cost of quality measures the lack of quality, or the result of not improving the quality performance beforehand. Improving quality is highly important for organizations that want to achieve their objectives. Taking measures before the products or services are produced or offered lowers the risk of having a high cost of quality.

Due to the above mentioned facts many organizations are setting programs in place for managing quality. There are different systems, methodologies, tools and techniques  that help in improving the quality performance. They can be used separately or simultaneously towards achieving the established goals for quality management, and desired level of quality. Usually these programs cover the  majority of activities aiming to optimize operations.

The reason why organizations undertake quality initiatives is because poor quality management can have a negative effect on organizations, and may even lead to business failure. Businesses should strive to improve their performance by employing the techniques that lead to improved organizational effectiveness and efficiency, employee loyalty, increased customer satisfaction and market share, higher productivity, improved profitability and organizational culture.

The International Organization for Standardization (ISO) published standards on quality management which are accepted and widely used worldwide. One of the most commonly used ISO standards is ISO 9001, which is a Quality Management System Standard that addresses various quality management issues. The ISO 9000 family of standards provides guidance and the necessary quality management tools for organizations who want to ensure that their products and services meet customer’s requirements.

An overview of ISO 9001:2015

The International Organization for Standardization (ISO) is a non-governmental organization whose role is to facilitate international coordination and the standardization of industrial standards. These standards contribute to the development, manufacturing and delivery of products and services that are more effective, safer and clearer. ISO performs systematic reviews every 3-5 years to keep these standards up-to-date.

The revision process adjusts them to changes in the environment with the aim at improving organization’s ability to offer products and services that meet customer’s requirements. ISO has revised world’s leading Quality Management System (QMS), ISO 9001:2008 to ISO 9001:2015.

What is Quality Management System (QMS)?

Quality management system is defined as a set of interrelated or interacting elements to establish policies, objectives, and processes to achieve those objectives with regard to quality.

QMS is part of the overall management system, based on a business risk approach, to establish, implement, operate, monitor, review, maintain and improve quality.

ISO 9001:2015 specifies requirements to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system used to manage quality. The requirements set in ISO 9001:2015 are generic, flexible and useful to all types of organizations. Thus, this ISO Management System Standard can be aligned and integrated with other Management Systems such as Energy Management, Business Continuity Management and other management systems, due to their similar structure 

Why is Quality Management important for you?

ISO 9001 certified professionals are considered as a strong asset to any organization. Meeting the future needs and expectations is a big challenge for organizations that operate in any industry, especially in today’s increasingly dynamic environment. Thus, in order to accomplish organizational objectives, it is important to understand the necessity of hiring experts on Quality Management Systems.

By implementing ISO 9001, the certified professionals will help organizations to adopt continuous improvement practices and provide them with the essential techniques to ameliorate their working processes. As a result of increased efficiency, all the processes within the organization will be accordingly aligned and understood. Moreover, the productivity will increase and the costs will decrease. ISO 9001 experts enable organizations to identify and address organizational risks, and achieve customer satisfaction. They also enable organizations to increase their global presence as many clients require ISO 9001 certified experts before conducting business.

Benefits of ISO 9001 Quality Management

By becoming an ISO 9001 certified professional, you will be able to:        

• Gain expertise on Quality Management Systems
• Help the organization to offer qualitative products and services
• Help the organization to reduce costs 
• Gain competitive advantage
• Increase effectiveness
• Assist the organization to focus on risk-based thinking
• Contribute to the organization’s continuous improvement
• Improve performance
• Streamline organizational operations
• Increase the efficiency of the supply chain management

Excerpted in PECB, Canada (2021)

PECB (legal name “PECB Group Inc.”) is a certification body which provides education¹ and certification under ISO/IEC 17024 for individuals on a wide range of disciplines.

We help professionals and organizations show commitment and competence by providing them with valuable education, evaluation and certification against rigorous internationally recognized standards. Our mission is to provide our clients with comprehensive services that inspire trust, continual improvement, demonstrate recognition, and benefit the society as a whole.

Our principal objectives and activities are:

1. Establishing the minimum requirements necessary to certify professionals
2. Reviewing and verifying the qualifications of applicants for eligibility to be considered for the certification evaluation
3. Developing and maintaining reliable, valid, and current certification evaluations
4. Granting certificates to qualified candidates, maintaining records, and publishing a directory of the holders of valid certificates
5. Establishing requirements for the periodic renewal of certification and determining compliance with those requirements
6. Ascertaining that our clients meet ethical standards in their professional practice
7. Representing its members, where appropriate, in matters of common interest
8. Promoting the benefits of certification to organizations, employers, public officials, practitioners in related fields, and the public

Mission

Our mission is to provide our clients with comprehensive examination and certification services that inspire trust and benefit the society as a whole.

Vision

Our vision is to become the global benchmark for the provision of professional certification services.

Values

Integrity, Professionalism, Fairness

Slogan

Beyond Recognition

Our Services

PECB continuously publishes topmost innovative training courses through its best experts in the field for the provision of education and certification services. PECB’s expertise is in multiple fields, with a special emphasis in:

•  Information Security & Resiliency

               – Information Security

               – Continuity, Resilience and Recovery

• GRC and Privacy

               – Governance, Risk, and Compliance

               – Privacy and Data Protection

               – Anti-Bribery

• Quality and Sustainability

               – Quality and Service Management

               – Sustainability

               – Health and Safety

For more information about our offerings, please visit our list of PECB Training Courses.

Our Accreditation

The value of the PECB certification is strictly validated by the accreditation of the International Accreditation Service (IAS) under ISO/IEC 17024. PECB is an associate member of The Independent Association of Accredited Registrars (IAAR), a Full Member of the International Personnel Certification Association (IPC), IPC MLA Signatory Member, and a member of Club Ebios. For detailed information, click here.

Our Leadership

It is through the commitment and devotion of our people that excellence is achieved and always reflected in our services. Our objective is first-rate support and our constitution is quality. Our management team has taken an oath to quality without compromise.

Certification Process

1. Decide which Certification is Right for You

Each PECB certification has specific education and a set of experience requirements.  To determine which credential is right for you, verify all eligibility requirements for the different certifications and your professional needs. 

2. Prepare for the Exam

All certification candidates are responsible for their own study and preparation for the examination. No specific set of courses or curriculum of study is required as part of the certification process. Likewise, the completion of a course or program of study will significantly enhance your chance of passing a PECB certification examination. To learn more about exams, competency domains and knowledge statements please go to: PECB Exam Preparation Guides. 

3. Apply and Schedule the Exam

To schedule an exam:

        a). Candidates can contact one of our resellers who provide training courses and exam sessions. To find a training course provider in your region, please follow this link: https://pecb.com/reseller/active_resellers. The PECB training course schedule is also available here: https://pecb.com/events.

        b).Candidates can also take a PECB exam remotely at the convenience of their own home through the PECB Exam application, which can be accessed here: https://pecb.com/en/eventExamList/schedule. 

4. Take the Exam

Candidates will be required to arrive at least 30 minutes before the start of the certification exam. Candidates arriving late will not be given compensatory time for the late arrival and may be denied to enter the exam. All candidates are required to present a valid identity card such as a national ID card, driver’s license, or passport to the invigilator. The duration of the exam varies according to the type of examination taken (see description of the different exams for more details). Additional time can be provided to candidates taking the exam in a language different than their mother tongue (when requested by the candidates, on the exam day).

Exam type: 

Essay types, known as “open book” exams, are exams where the candidates are authorized to only use the following reference materials:

• A copy of the standard in paper hardcopy;
• Course notes from the Participant Handout;
• Any personal notes made by the student during the course;
• A hard copy dictionary.

For more information about exam details, please visit  Examination Rules and Policies

5. Receive your Exam Results

Results will be communicated by email within a period of 6 to 8 weeks from your examination date. The candidate will be provided with only two possible examination results: pass or fail, rather than an exact grade. 

In case of a failure, the results will be accompanied with the list of domains where the candidate failed to fully answer the question. This can help the candidate better prepare for a retake the exam. Candidates, who disagree with the exam results, may file a complaint by writing to examination@pecb.com. 

6. Apply for Certification

All participants who successfully pass their certification exam (or an equivalent accepted by PECB) are entitled to apply for the PECB credentials they were examined for. Specific educational and professional requirements will need to be fulfilled in order to be PECB certified. Candidates are required to fill out the online Certification Application Form, and fill out all other online forms (that can be accessed via their PECB online profile), including contact details of references who will be contacted to validate the candidates’ professional experience. Lastly, before the submitting the application, a candidate can choose to pay online or be billed.

The approval of the application occurs as soon as the Certification Department validates that you fulfil all the certification requirements regarding the credential you have applied for. An email will be sent to the email address you provided during your application process to communicate you application status. If approved, you will then be able to download your certificate from your member account.

7. Maintain your Certification

PECB certifications are valid for three years. To maintain the certification, the applicant shall demonstrate every year that he/she is still performing tasks that are related to the certification. PECB Certified professionals shall annually provide PECB with the number of hours of auditing and/or implementation related tasks they have performed, along with the contact details of individuals who can validate such tasks. Additionally, certified professionals should regularly pay the annual PECB certification maintenance fees. 

A notification email is sent to our certified members, who are required to submit their Continuing Professional Development (CPD) along with the Annual Maintenance Fee (AMF) three months before the annual date of their certification. The PECB certified members will then be able to submit their CPDs by visiting their account and providing the required information for the respective certification.

How do I get started with ISO 9001 Training?

If you are willing to take the challenge and obtain an ISO 9001 certification, our experts will ensure a valuable experience, whereby your needs will be met and you will become part of our global network.

PECB Certified ISO 9001 training courses available

Acquire knowledge on Quality Management Systems through PECB’s ISO 9001 training courses. Check the training courses below and find the one that suits you best: