This training on ISO 9001 – Quality Management System is designed to align company’s policies and operation to international standards to improve quality management. This training is given to corporate and individual who are aiming for an international certificate. Which will be provided upon completing the training and passing the examination certification from PECB Canada. Corporate trainings is deliver in accordance to companies respective industry requirement. Following the quality and international standard.
Quality management is the act of managing all activities and functions needed to maintain a consistent level of excellence in an organization, product or service. Quality is an essential factor that differentiates an organization from its competitors. Undertaking quality initiatives will lead to superior products or services which meet and exceed customer expectations, increase revenues and productivity for the organization.
Quality has become a global priority as many organizations have benefited from its practices. Commitment to quality is related to the intent to remain competitive and stay in business due to increased global competition. Quality management is crucial for the success of every organization, which is why many organizations engage in the process of continual improvement to secure their future. Paying attention to quality management has proven to lead to successful and competitive organizations, which are capable of offering superior products and services.
The Cost of Quality
The cost of quality measures the lack of quality, or the result of not improving the quality performance beforehand. Improving quality is highly important for organizations that want to achieve their objectives. Taking measures before the products or services are produced or offered lowers the risk of having a high cost of quality.
Due to the above mentioned facts many organizations are setting programs in place for managing quality. There are different systems, methodologies, tools and techniques that help in improving the quality performance. They can be used separately or simultaneously towards achieving the established goals for quality management, and desired level of quality. Usually these programs cover the majority of activities aiming to optimize operations.
The reason why organizations undertake quality initiatives is because poor quality management can have a negative effect on organizations, and may even lead to business failure. Businesses should strive to improve their performance by employing the techniques that lead to improved organizational effectiveness and efficiency, employee loyalty, increased customer satisfaction and market share, higher productivity, improved profitability and organizational culture.
The International Organization for Standardization (ISO) published standards on quality management which are accepted and widely used worldwide. One of the most commonly used ISO standards is ISO 9001, which is a Quality Management System Standard that addresses various quality management issues. The ISO 9000 family of standards provides guidance and the necessary quality management tools for organizations who want to ensure that their products and services meet customer’s requirements.
An overview of ISO 9001:2015
The International Organization for Standardization (ISO) is a non-governmental organization whose role is to facilitate international coordination and the standardization of industrial standards. These standards contribute to the development, manufacturing and delivery of products and services that are more effective, safer and clearer. ISO performs systematic reviews every 3-5 years to keep these standards up-to-date.
The revision process adjusts them to changes in the environment with the aim at improving organization’s ability to offer products and services that meet customer’s requirements. ISO has revised world’s leading Quality Management System (QMS), ISO 9001:2008 to ISO 9001:2015.
What is Quality Management System (QMS)?
Quality management system is defined as a set of interrelated or interacting elements to establish policies, objectives, and processes to achieve those objectives with regard to quality.
QMS is part of the overall management system, based on a business risk approach, to establish, implement, operate, monitor, review, maintain and improve quality.
ISO 9001:2015 specifies requirements to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system used to manage quality. The requirements set in ISO 9001:2015 are generic, flexible and useful to all types of organizations. Thus, this ISO Management System Standard can be aligned and integrated with other Management Systems such as Energy Management, Business Continuity Management and other management systems, due to their similar structure
Why is Quality Management important for you?
ISO 9001 certified professionals are considered as a strong asset to any organization. Meeting the future needs and expectations is a big challenge for organizations that operate in any industry, especially in today’s increasingly dynamic environment. Thus, in order to accomplish organizational objectives, it is important to understand the necessity of hiring experts on Quality Management Systems.
By implementing ISO 9001, the certified professionals will help organizations to adopt continuous improvement practices and provide them with the essential techniques to ameliorate their working processes. As a result of increased efficiency, all the processes within the organization will be accordingly aligned and understood. Moreover, the productivity will increase and the costs will decrease. ISO 9001 experts enable organizations to identify and address organizational risks, and achieve customer satisfaction. They also enable organizations to increase their global presence as many clients require ISO 9001 certified experts before conducting business.
Benefits of ISO 9001 Quality Management
By becoming an ISO 9001 certified professional, you will be able to:
- Gain expertise on Quality Management Systems
- Help the organization to offer qualitative products and services
- Help the organization to reduce costs
- Gain competitive advantage
- Increase effectiveness
- Assist the organization to focus on risk-based thinking
- Contribute to the organization’s continuous improvement
- Improve performance
- Streamline organizational operations
- Increase the efficiency of the supply chain management
Excerpted in PECB, Canada (2021)
ISO 9001:2015 Introduction
ISO 9001:2015 Introduction training course enables you to comprehend the basic concepts of a Quality Management System (QMS).
By attending the ISO 9001:2015 Introduction course, you will understand the importance of a Quality Management System and the benefits that businesses, society and governments can obtain.
ISO 9001:2015 Foundation
ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management
System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules
of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit,
management review and continual improvement.
ISO 9001:2015 Lead Implementer
ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness.
ISO 9001:2015 Lead Auditor
The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.
ISO 9001:2015 Lead Transition
ISO 9001:2015 Transition course enables you to gain a thorough understanding of the differences between ISO 9001:2008 and ISO 9001:2015. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO 9001:2008 QMS to ISO 9001:2015 in a timely manner.
How to successfully implement ISO 9001:2015 with a minimal documents approach