Course Overview 

This ITIL Foundation Certification course – IT Service Management (ITSM) is a discipline for managing IT systems, philosophically centered on the customer’s perspective of Information Technology’s contribution to the business. 

ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management in the world. ITIL® describes an integrated, process based, best practice framework for managing IT services.

ITIL® Foundation training is designed to provide basic knowledge of what an IT Service Management System and its practice oriented implementation. 

The ITIL Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you will learn the core disciplines of ITIL best practices.

Upon completing this course, you will be position successfully to complete the associated exam required for entry into the future ITIL intermediate-level training courses.

Course Objectives

Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain knowledge and understanding in the following areas:

• Service Management as a practice
• Service Lifecycle
• Key Principles and Models
• Generic Concepts
• Selected Processes
• Selected Roles
• Selected Functions
• Technology and Architecture

Who should attend?

ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement program.

Exam format

The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Why Optimizer Middle East 

If you register for this ITIL Foundation Certification course with Optimizer, you will be given the following:

• More than 300 question free to help you prepare for the exam and refresh your knowledge after the course.
• Post course tutor support – expert advice and mentoring while you are learning to get the exam.
• Free access to a soft copy and voice registration of the exam.